Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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919-879-2525 | 16370 NC-50 B

CUSTOMER SERVICE

CUSTOMER SERVICE, Garner, NC

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.


What Our Customers Are Saying

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I could not have asked for a better experience. Garner Lube & Tune really values their customers!

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Very honest assessments, recommendations and great staff! Been looking for a trustworthy mechanic and found this place which I highly recommend.

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I had a service message on my car -- went in without an appointment -- service and price was great! They always treat me well.

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When a problem arises they jump on it and have my issues resolved in a timely manner. Thank you for all you do. I highly recommend this company.

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They are sincere professionals and ALWAYS do an amazing job on my vehicles. My business and all my family members use them for our auto mechanic needs.

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I had a wonderful experience! They were quick, efficient and so unbelievably friendly. Highly recommend!

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Awesome place, honest and friendly. My husband and I finally found a reliable mechanic. I highly recommend them to ANYONE in need of car care.

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Very friendly staff. Had brakes and rotors replaced. My SUV drives smoother than before. They did a great job in repairing my vehicle and I am happy ?! 5 stars from me I will highly recommend them for all your auto repairs!

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Garner Lube and Tune is great. The service is always friendly and the work gets done in a timely manner. They go above and beyond to make you happy.

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I had new tires installed on my vehicle and the service was excellent. They explained that I had other issues that would need serviced at a later date which I appreciated but they were not pushy whatsoever. I'll definitely be back!

  • ASE (Automotive Service Excellence)
  • Jasper
  • Carfax
  • RepairPal
  • Car Care Aware
  • Call Us For Service: 919-879-2525