Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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919-879-2525 | 16370 NC-50 B

CODE OF ETHICS

CODE OF ETHICS, Garner, NC

As a member of the TECH-NET Professional program we agree to:

Ethics

  • Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.

  • Offer customers a price estimate for work to be performed.

  • Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.

  • Make every effort to keep the customer informed about appointments and completion deadlines.

  • Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.

  • Furnish or post copies of any warranties covering parts or service. Use quality Advance Auto Parts auto parts, guaranteed coast to coast.

  • Provide and honor Advance Auto Parts manufacturer warranties.

  • Exercise reasonable care for the customer's property while it is being serviced.

  • Make every effort to fix the customer's vehicle right the "first time".

  • Maintain a system for fair settlement of customer's complaints.

  • Cooperate with established consumer complaint mediation activities.

  • Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.


What Our Customers Are Saying

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I could not have asked for a better experience. Garner Lube & Tune really values their customers!

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Very honest assessments, recommendations and great staff! Been looking for a trustworthy mechanic and found this place which I highly recommend.

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I had a service message on my car -- went in without an appointment -- service and price was great! They always treat me well.

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When a problem arises they jump on it and have my issues resolved in a timely manner. Thank you for all you do. I highly recommend this company.

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They are sincere professionals and ALWAYS do an amazing job on my vehicles. My business and all my family members use them for our auto mechanic needs.

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I had a wonderful experience! They were quick, efficient and so unbelievably friendly. Highly recommend!

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Awesome place, honest and friendly. My husband and I finally found a reliable mechanic. I highly recommend them to ANYONE in need of car care.

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Very friendly staff. Had brakes and rotors replaced. My SUV drives smoother than before. They did a great job in repairing my vehicle and I am happy ?! 5 stars from me I will highly recommend them for all your auto repairs!

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Garner Lube and Tune is great. The service is always friendly and the work gets done in a timely manner. They go above and beyond to make you happy.

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I had new tires installed on my vehicle and the service was excellent. They explained that I had other issues that would need serviced at a later date which I appreciated but they were not pushy whatsoever. I'll definitely be back!

  • ASE (Automotive Service Excellence)
  • Jasper
  • Carfax
  • RepairPal
  • Car Care Aware
  • Call Us For Service: 919-879-2525